GUR.CO.UK

Fantastic customer service. Ordered wrong part swapped straight away and replacement sent immediately with instruction how to return part. Great part and would highly recommend as very reasonable postage and prices. Thank you.

I requested delivery on a specific day, and was given a time frame. The machine arrived on time. It was well packaged. It appears very well made. I made myself unthread the machine straight way so that it didn't become daunting. The threading instructions are clear, and I found it easy to thread; the 180 degree opening front and DVD certainly helped. So far I've only practiced with one stitch in 4 thread overlocking, haven't made any alterations to width or density or tried any of the extra feet included in the package. The stitches are very neat, and look good. I'm very pleased with both the machine and the service, which have been excellent. Thankyou. Could we have more video tutorials on using the machine please? Thankyou.

Delivery was fast and efficient and item arrived exactly as ordered and in good shape. Looking forward to upgrading my machine to do some ruler work. Thanks GUR!

I ordered my embroidery machine and it was dispatched the very next day. Unfortunately there was an issue with DPD that they did not update me of the delivery coming or having been made to my neighbour so I did not know for a whole week that my sewing machine was with a neighbour a neither had they left me a card to say so. When I contacted GUR to find out the whereabouts of my sewing machine they did everything possible to help me track the parcel. It was to be delivered to my work address, not my home address so not as easy as just walking next door to ask. GUR contacted DPD to try to find out where the parcel was and also kept me updated with their responses. Once back at work I asked my neighbours and found the machine with them a few doors up. GUR were very polite and understanding and eager to help throughout the issue and I could not fault them or their service. I would recommend them absolutely and would not hesitate to reuse them for my sewing purchases in the future.

Excellent service the quality of the knitting bag was superb. Delivery was very good. I highly recommend this company for quality and service

What fantastic service from both GUR Sewing and brother sewing machines. I placed my order when it was at full price and the customer service was excellent. I then had a phone call to say that if I waited 24-48hrs before dispatch there may be a small discount from brother as they had information coming in shortly. This was above and beyond what anyone would normally expect. I still had my brand new sewing machine delivered within 4 days and had a discount and a free quilting table from them. What a fabulous company! Thank you!

The delivery to Germany was really fast and I enjoy my new Coverstitch machine a lot. Really really competitive price too! Thanks!

Would highly recommend, beautiful machine. Gur were really helpful and corrected mistakes on my error quick and easily. They also arranged for delivery of my machine on the day I requested. Was pleasantly surprised with stabalizer and thread which was added to my extras I ordered along with the machine. So pleased and happy with GUR and would definitely use again.

What fantastic service from both GUR Sewing and brother sewing machines. I placed my order when it was at full price and the customer service was excellent. I then had a phone call to say that if I waited 24-48hrs before dispatch there may be a small discount from brother as they had information coming in shortly. This was above and beyond what anyone would normally expect. I still had my brand new sewing machine delivered within 4 days and had a discount and a free quilting table from them. What a fabulous company! Thank you!

Extremely pleased with Janome 4300qdc sewing machine. All I was hoping for and more! Very quick service and delivery from GUR who kept us informed

This is the first online order I have placed which was clear, simple and easy to understand. Congratulations on making this order a pleasant experience.

Unfortunately I had to return my broken jaguar sewing machine but was able to upgrade to the DQS 405 . The staff were very helpful as I returned the machine personally. The machine continues to sew beautifully and I am very pleased with my purchase.

Very useful ruler. I have a true cut rotary cutter so compliments the ruler and works well. Rulers are very expensive so this one was very keenly priced and I have used this much more than I thought. Well packed and delivered quickly, very pleased with the purchase.

I had difficulty finding the items I wanted to order and started an online chat. The person on the other end was very helpful and I was finally I able to complete my order. Unfortunately a few items were out of stock but I was informed straight away and given options. My order came within the time scale they quoted and everything was in the package. I would recommend revising the website when it comes to ordering threads. When I place an order for threads I use the colour number not the colour (different people use different names for the colours). On the whole the service is very good and of course I would order again.